Privacy Policy

This Privacy Policy explains how Backtic collects, uses, shares, and protects personal information when you visit our website, create an account, contact us, or buy our web development services. By using Backtic, you acknowledge this policy. We handle personal information in line with applicable data protection laws, including the laws of Bangladesh and, where they apply to you, other laws such as the GDPR.

Backtic is a web development company. For the personal information described in this policy, Backtic decides how and why it is used. You can reach us at [email protected] for any privacy question or request.

We collect only what we need to run the service and deliver your project:

• Contact details you give us through forms, email, or messages, such as your name, email address, phone number, and details about your project.
• Account details, such as your name, email address, and login credentials.
• Project and billing information, such as your business name, billing details, and the content, images, and materials you send us.
• Payment information. Payments are processed by third-party payment providers. We receive transaction details such as the amount, date, and status, and we do not store your full card or payment credentials.
• Basic website usage information, such as pages visited, referring page, browser and device type, and approximate country, collected through privacy-focused analytics (see Analytics and Cookies).

We use personal information to:

• Respond to inquiries and prepare proposals.
• Create and manage your account.
• Deliver your project, send invoices, and process payments.
• Contact you by email or SMS about your project, payments, maintenance, and important service updates.
• Keep the service secure and prevent misuse, fraud, and unauthorized access.
• Understand how our website is used and improve it.
• Meet legal, tax, and accounting obligations.

Where the GDPR or similar laws apply, we rely on the following legal bases:

• Contract: to provide the services you request and take steps you ask for before a contract is made.
• Legitimate interests: to run, secure, and improve our business, as long as this does not override your rights.
• Legal obligation: to meet tax, accounting, and other legal requirements.
• Consent: where we ask for it, for example for optional communications. You can withdraw consent at any time.

We use a privacy-focused analytics tool, to understand how our website is used. It does not use cookies to track you across sites, and we do not use it to build profiles of individuals or to show you ads. We may use essential cookies or similar storage to keep you signed in and to keep the service working. We do not use advertising cookies.

We do not sell your personal information. We share it only as needed with:

• Service providers that help us operate, such as email and SMS providers, payment gateways, and hosting and domain providers. They may use your information only to provide their services to us and under their own terms and privacy policies.
• Professional advisors, authorities, or courts where required by law or to protect our rights.
• A successor business, if Backtic is merged, acquired, or sold. We will protect your information under terms no less protective than this policy.

When we build or maintain a website for a client, the client decides what personal information that website collects from its own users and is responsible for its own privacy policy and legal compliance. We handle that information only to deliver the project and on the client's instructions.

Our service providers may process information in countries other than yours, including outside Bangladesh. Where we transfer personal information internationally, we take reasonable steps to make sure it stays protected, such as using reputable providers and appropriate contractual safeguards.

We keep personal information only as long as needed for the purposes in this policy, including delivering your project, providing maintenance, resolving disputes, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it.

We use reasonable technical and organizational measures to protect personal information from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your credentials safe and tell us right away if you suspect unauthorized use of your account.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, where we no longer need it or the law allows.
• Restrict or object to certain uses of your information.
• Receive your information in a portable format.
• Withdraw consent at any time, and opt out of non-essential messages. We will still send service messages related to your project or account.
• Complain to your local data protection authority.

Send your request to [email protected]. We may ask you to verify your identity first. We aim to respond within 30 days. Some rights are limited by law, for example where we must keep records for tax or legal reasons, and we will explain if we cannot fully act on a request.

Our services are meant for businesses and adults. They are not directed to anyone under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at [email protected] and we will delete it.

Our website and projects may link to or integrate with third-party sites and services. We are not responsible for their privacy practices, so please review their policies.

We may update this policy from time to time. The date above shows the latest version, and we will give reasonable notice of material changes, for example by email or on our website. Continued use of the service after changes means you acknowledge the updated policy.

Questions or requests about your privacy? Contact us at [email protected].